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100% Customer services
Product life-cycle management services |
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Complete Customer Service
ICP has successfully implemented ERP, SCM and CRM. In 2003, ICP has further implemented the latest PLM system. With an agile PLM in the research and development processes, ICP has significantly increased the efficiency and the quality of the work, and reduced the cost involved. With PLM also as a platform of collaborative development for ICP clients, ICP suppliers and ICP, ICP clients will have full and timely access to the specification of the product, the schedule, and the actual progress of the development of the product, ensuring competitiveness in Time-to-Market.These are but a few examples of ICP considerable efforts to provide faster and more accurate first-hand information and service to our global clients. In the future, ICP will not only try to seek even greater technological break-throughs, but we will also be applying resources to customer service. Moreover. we will also have developed a complete e-solution system in order to increase operational efficiency and to achieve 100 percent customer satisfaction as our final goal.
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- Onsite support located globally in Taiwan, Shanghai, and California to ensure real-time service and support
- 24 hours online service system and fast and efficient technical telephone hotline(CS)
- Highly flexible and intelligent UEMS customization and planning service to help the client develop the next generation of innovative products
- Fast repair and exchange turnaround (Return merchandise authorization-RMA service)
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Product life-cycle management services
The passing of S5 Stage does not signal the end of our involvement; what follows is of key importance. After delivery of volume production, we will report regularly to the client about ongoing production and its associated problems, according to the client and raw materials market situation. This will ensure when the client gears up for mass production, that the demand for raw materials can be satisfied.
Moreover, we will take into account the product future capabilities and express our recommendations and thoughts to the client, and expect to be able to assist them to obtain the largest market share. We firmly believe that each and every client is our business partner, that we form a valuable and trusted part of all types of business, that we can assist with grasping market opportunities, in order to obtain the maximum benefit. |
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